At ShipGlobal, we value and prioritize the privacy of our customers and visitors to our websites. Our longstanding policy has been to treat all customer information as confidential. This means that we do not disclose or sell confidential or Personal Information (as described below) to any third parties who are not directly involved in the customer's transaction, except as required by law or as necessary to provide ShipGlobal services.
2. We collect and retain information related to every package we handle to efficiently provide package delivery services, communicate with customers about additional services, analyze trends, set prices, establish credit, fulfill contracts and legal obligations, and comply with government regulations. We may also engage vendors to assist in processing this information while maintaining confidentiality and restricting its use.
3. As ShipGlobal continues to develop its business, customer information may be transferred as part of buying or selling subsidiaries or business units. However, we do not sell information that could specifically identify individual customers or groups of customers. Any data shared with third parties is anonymized, with all Personal Information removed. We may provide Personal Information to government agencies as required by law or regulation.
In addition to the purposes mentioned above, we collect telephone numbers and email addresses to contact shippers, recipients, or addressees for resolving questions or providing shipment status updates.
4. Shipment InformationInformation gathered during a shipping transaction, including Personal Information, serves as a record of that transaction and cannot be altered after completion, except as provided in the ShipGlobal Terms and Conditions. It's important to note that any information printed on a package or letter, in plain view, is not considered confidential, even though we make efforts to limit access to our facilities and vehicles.
5. Security and Integrity of InformationWe treat customer data as valuable assets that must be safeguarded against loss and unauthorized access. We employ information security techniques, such as firewalls, access controls, and encryption, to protect confidential information from unauthorized access both within and outside the company. ShipGlobal websites and supporting systems use standard information security practices to protect confidential information from unauthorized access.
6. Retention of Customer InformationWe retain information, including Personal Information, as necessary for business purposes and as required by government regulations. For example, we keep package information to provide proof of delivery and process claims. Records are disposed of and information is deleted when retention periods expire.
7. Customer Responsibility for Protecting Information and SystemsSome customer information may be stored on shipping systems located on customer premises. Customers concerned about the security of this information should secure it with passwords and physical access controls. When these systems are provided by ShipGlobal, we offer tools to help customers protect their information.
8. ShipGlobal Web Sites9. The following sections describe our commitment to protecting Personal Information on ShipGlobal websites.
10. Information Collection and UseUsers can visit most areas of ShipGlobal websites without revealing their identity or providing any personal information. However, certain interactive services may require users to identify themselves, and we may request Personal Information in such cases.
11. Links to Other SitesShipGlobal provides external links for user convenience. These links do not imply ShipGlobal's endorsement of external sites or their content. ShipGlobal is not responsible for the privacy practices or content of external websites.
12. CookiesCookies are small text files sent to a user's browser for storage. Cookies help improve the web experience by saving status, preferences, and other user information. While most browsers accept cookies by default, users can change settings to refuse them or receive alerts when cookies are sent. Note that certain ShipGlobal website functionality may require cookies.
13. We use cookies to:We occasionally include survey forms on our websites to better understand customer needs and preferences. Participation in follow-up surveys is optional, and we do not disclose survey responses to third parties except in anonymized form or to vendors maintaining confidentiality.
15. ShipGlobal Web Site ApplicationsUsers of ShipGlobal Internet Shipping and other applications on our websites may be required to provide Personal Information for credit establishment when using credit cards for payment.
16. IP AddressesWe collect IP addresses for system administration, security, and statistical analysis purposes. IP addresses are automatically assigned to computers connected to the Internet, and we use this information to enhance service efficiency, security, and compliance.
17. AssentYour continued use of our site signifies your agreement to this privacy policy. We reserve the right to modify or update this policy at any time and encourage periodic review for changes.
18. Contacting ShipGlobalIf you have questions or concerns about our privacy policy, site practices, or your experience on ShipGlobal websites, please contact us at sales@shipglobal.us.
19. Comments, Suggestions, or MaterialsComments, suggestions, or materials sent to ShipGlobal are considered non-confidential. ShipGlobal has no obligation to treat such submissions confidentially and is free to use and distribute them to others, including for product development and marketing.